It’s OK – everyone’s got issues

Energy retailing has enough complexity and enough variability to practically guarantee that every retailer, every day has an issue that needs to be resolved.

Was the contract date set correctly?
Does the NMI have the right tariff attached to it?
Is the off peak time definition correct?

There’s hundreds of things that can and do go wrong. Once you’ve identified the problem, the next step is to make sure you get it resolved. And that’s the job of Fixify.

Best Practice Issue Management

It turns out that software companies have been managing issues for decades. So we’ve taken the key best practice processes and features and applied them to energy retailing.

Best practice features include;

1. Single resolution / single item. An issue needs to be resolvable at a single NMI level – at the level you can actually fix the issue.

2. Utilities specific issue types ( billing, or network charges or standing data )

3. Business value built in – work on the biggest impacts first

4. Assignable to teams – different types of issues can be automatically routed to specialist teams

5. Assignable to people – know who is working on what issue

6. Full audit trail – see all the work, by all your teams on each and every issue

7. One list – work on the biggest impacts first

8. Created in Quantify…or created by you – we’ll help you manage issues you identify, or ones coming from Quantify. We don’t discriminate – Fixify’s job is to make sure you extract the value you’ve identifed through actually resolving all the issues you can find. 

It’s OK to have issues – even better to Fix(ify) them.