Every retailer has a list of NMIs that have problems. And if your retailer doesn’t – well you’re either perfect or you haven’t found the problems yet. ( that’s the point of Revenue Assurance, by the way )
So what’s the value of fixing those NMIs? Which ones are in progress? What’s the root cause of the issues?
Did that question have you reaching for a spreadsheet or two? Maybe looking at some email history? Because if it does, then you’re familiar with the challenges.
- What’s the complete list of NMIs that need to be fixed? ( it does change after all )
- How do you know what NMI to fix next? ( which one is most valuable ? )
- What NMIs are currently being worked on?
- How do you justify the value of resolving the issues that you know about?
Fundamentally, there is no point identifying NMIs that need resolution if you can’t then track those NMIs to resolution.
In 2015 Shine Products delivered Fixify : a single source of truth, utilities focussed, with best practice issue management built in. Goodbye spreadsheets and lists!